Explore Payless Power Plans
PROVIDER REVIEW
Payless Power Review 2026
Payless Power has served Texas electricity customers since 2005, when three brothers founded the Fort Worth-based company to bring prepaid power options to underserved markets. With a 4.8-star rating and a Net Promoter Score of 79, customer sentiment runs strongly positive. The provider’s regulatory track record is also favorable, with just 39 PUC complaints over the past 12 months—well below the industry average of 120. However, their Billing Clarity Score of 65/100 suggests some customers find prepaid billing structures less intuitive than traditional plans.
PAYLESS POWER
Complete Provider Analysis
Payless Power specializes in no-deposit, no-credit-check electricity plans, making it a practical choice for customers facing credit challenges or seeking flexible payment options. The company offers same-day connections and daily balance notifications to help customers monitor usage. Their Texas-based customer service team includes bilingual representatives, reflected in their solid 77/100 Customer Service Score. While prepaid plans offer convenience, customers should familiarize themselves with daily rate structures and usage alerts to avoid unexpected disconnections.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Payless Power’s complaint history from the PUC database.
Total Complaints (12 mo)
39
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
19
Slamming/Cramming
2
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Payless Power customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I have been with Payless Power for about 3 years now and I can honestly say I will NEVER go to any other electricity providers. I love the fact that I am able to track my usage daily and the ability to pay online with literally a click of a button is so satisfying! They helped me while I was working from home and having continuous power outages with my previous provider. Payless Power came along and actually helped save me from losing my at-home job! I am forever grateful and would recommend them to everyone.”
Verified
“This is perfect for families who live paycheck-to-paycheck. Probably like 80% of the USA. Not having that huge bill at the end of the month has allowed a lot of financial freedom for me and my family. Can’t say thank you enough.”
Verified
“Like that I can see my balance daily and now know what it’s going to cost me before the month occurs. Wish I knew about this company long before now because I would’ve been using Payless Power back then. It’s a great way to keep up with and see what you use monthly in kWh. Try them, give it a few months before you make your decision whether you stay with them or not so you can compare your months’ usage. I really like PLP and I think you will too!”
Verified
“You are the greatest electric company I’ve ever had. I have been so happy and pleased with you. All your customer service reps are very helpful. In four years with y’all, I had a deferral payment due to extreme weather, and y’all were very understanding and helped a lot. I appreciate everything y’all do.”
Verified
“It was late in the evening and their sales team was already home, but I was prompted to go to their online site where I was able to sign up for new service on a prepaid plan. It took me about 5 minutes from startup to order complete.”
Critical Feedback
Verified
“It was good when I first signed up with this company. When it was time for me to move and close my account, I couldn’t close it on the last day at my old place. My account stayed active 5 more days after I moved out, and Payless Power charged me for those days even though I didn’t have money on my account. After talking to customer service, they told me there’s nothing they can do. Please think carefully about signing up with Payless Power. All because it’s pay as you go.”
Verified
“They charge almost double what other companies do. They also charge a $49 cancellation fee. They also said I used 82 kWh in a day but usually I use 7 or 8 kWh. 82 isn’t even possible for what I use. Single person household. I would have to run 3 microwaves for 24 hours. Check the Yelp reviews of 1.6 stars.”
Verified
“I don’t like the minimum of $75 or having to pay a $4.95 service fee. It should be lowered to $50 minimum. I’ve only contacted customer service once and it was a bit difficult to get through the busy lines. But the rep was swift and effective. Best option to help control your own budget and no deposit needed to initiate service except $40 which goes towards usage. UPDATE: Since my 2 year contract ended, the fluctuations have been concerning.”
FINAL VERDICT
Our Recommendation
Payless Power: Recommended
Top choice for no-deposit, prepaid electricity
Payless Power earns our recommendation as a standout option in the prepaid electricity market. With an impressive 4.8-star rating and a True NPS of 79, customers consistently express satisfaction with their service. The customer service score of 77/100 reflects responsive support, though the billing clarity score of 65/100 suggests some customers may find prepaid billing structures initially confusing—not uncommon for pay-as-you-go models. On the regulatory front, Payless Power performs exceptionally well with just 39 PUC complaints over 12 months, well below the industry average of 120. Since 2005, they’ve carved out a niche serving customers who need flexibility without credit checks or deposits. While prepaid electricity requires more active account monitoring, Payless Power delivers reliable service for those who benefit from this payment structure.
Pros
- Excellent overall rating of 4.8 out of 5 stars
- Strong customer loyalty with NPS score of 79
- Customer service rated excellent at 77/100
- PUC complaints 68% below industry average (39 vs 120)
- Zero service quality complaints in 12 months
- Minimal slamming/cramming issues with only 2 complaints
- Good billing transparency score of 65/100
Cons
- Billing transparency could improve beyond 65/100 score
- 19 billing-related complaints about confusing statements
- Some customers report difficulty understanding bills
- Room for improvement in credit and notification clarity
Best For
- Customers who prefer prepaid electricity with no long-term contracts
- Those who cannot pass a credit check or want to avoid deposits
- Budget-conscious households seeking daily usage control
- Renters or temporary residents needing flexible service
- Customers rebuilding credit while maintaining utility service
PRICE COMPARISON
How Payless Power Compares
See how Payless Power’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Payless Power Avg Price
18.1¢/kWh
Market Rank
#16 of 17
vs Market Average
13.0% above
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Tara Energy | 13.70¢ | 11.51¢ | 17.59¢ | 14 |
| #2 | 4Change Energy | 14.04¢ | 7.48¢ | 19.62¢ | 35 |
| #3 | Constellation | 14.28¢ | 12.32¢ | 16.22¢ | 12 |
| #4 | Energy Texas | 14.66¢ | 9.35¢ | 20.60¢ | 20 |
| #5 | APGE | 14.96¢ | 7.30¢ | 23.60¢ | 90 |
| #6 | Cirro Energy | 15.17¢ | 7.49¢ | 22.21¢ | 26 |
| #7 | Discount Power | 15.21¢ | 7.49¢ | 22.21¢ | 26 |
| #8 | Rhythm Energy | 15.27¢ | 9.35¢ | 20.60¢ | 16 |
| #9 | Atlantex Power | 15.41¢ | 13.88¢ | 17.40¢ | 15 |
| #10 | Just Energy | 16.04¢ | 7.39¢ | 22.21¢ | 74 |
| #11 | Amigo Energy | 16.47¢ | 15.00¢ | 18.43¢ | 24 |
| #12 | Frontier Utilities | 16.49¢ | 7.38¢ | 22.02¢ | 30 |
| #13 | Gexa Energy | 16.50¢ | 7.38¢ | 22.02¢ | 30 |
| #14 | Reliant | 16.88¢ | 11.95¢ | 23.21¢ | 46 |
| #15 | Direct Energy | 17.59¢ | 13.90¢ | 23.58¢ | 20 |
| #16 | Payless Power This Provider | 18.11¢ | 17.78¢ | 18.27¢ | 8 |
| #17 | TXU Energy | 18.78¢ | 13.88¢ | 24.29¢ | 44 |
| #18 | Green Mountain | 18.80¢ | 16.95¢ | 23.61¢ | 20 |
No 100% Renewable Plans
Payless Power does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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